Coming soon
Coming soon: nothing is taken without you saying so. On day 10 you'll see a gentle note, and on day 14 a page shows where you stand, with two choices: Keep everything – pay for the size that fits your tree – or Carry on free with you and your 199 closest relatives. Anyone else is hidden and kept for 90 days, and paying brings them all back. Pay during the trial and your year starts from the day the trial would have ended, so the days left are a little bonus. During the trial a tree you bring in comes in whole, but people you add by hand stop at 200. Trying a premium skin? It goes back to a standard one on day 15 – we remember your choice, and paying brings it back. For example, say Sally starts her trial on 1 March and pays on 10 March: her year runs from 14 March.
Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com